Real User Monitoring gives the business the most accurate end-user point of view about how the online banking system is working, compared with the competition.
eqanimus provides metrics including availability, response time and functionality of a representative set of the retail and enterprise banks online banking.
Deep breakdown of all key elements of the online banking system of the customer and the competition with root-cause analysis.
Sector Benchmark from technical and functional point of view.
Including all relevant information for the customer.
Know the real user experience of your end-customers to take the best actions to improve their satisfaction.
Give business value to your online banking metrics.
Compare yourself with your main competitor, that are trying to get your customers.
A third party point of view that helps to win the business targets.
Emulating the behavior of a real end-user, eQanimus gets the concept of carousel to navigate service through the online banking. A carousel is the complete execution of all transactions related to the monitored services. A transaction is each of the services measured in Eqanimus. The carrousel always runs in the same order while taking metrics of how the execution of all the transactions is completed and the time that takes to complete each of them.
Using eqanimus service, Banco Sabadell's electronic banking has complemented its internal monitoring systems with an external and independent point of view, achieving better availability, response times and, ultimately, customer satisfaction.I want to know more...